Billing and Insurance

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Frequently asked Questions

 When will I receive my hospital bill?  If you have insurance, the bill is sent to them for payment first. After they pay their portion of the bill (which can take 60-90 days - sometimes 120), you will then receive a bill for the portion you owe. If you do not have insurance, you will receive your bill generally 10-15 days after service is rendered.


When is payment due? Payment is due within 30 days.


How do I receive an itemization of my bill?  We are happy to provide you with an itemization of your bill. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.


Does the hospital accept credit card payments?  Yes, we accept MasterCard, Visa, American Express, and Discover. If you would like to pay by credit card please call 877-727-9691.


What if I can't pay in full by the due date? Are payment plans available?  Yes, we are happy to talk to you about payment plans. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.


If I am on a payment plan, what do I do if I receive another bill for another date of service?  If you are on a payment plan and you receive another bill for another date of service you will need to contact us at 207-361-3669 or toll free, 877-727-9691, to add that bill to your payment plan.


What address do I send payment to?  Make checks payable to York Hospital and send to:

York Hospital Billing Office

P.O. Box 16005

Lewiston, Maine 34243-9582


Does York Hospital accept online payments?  Yes, we accept online payments through your bank, and we also have a secure online payment option available. Visit this link: https://yorkhospital.patientcompass.com/hc/sp/york/guarantor

I have received a copy of my bill but do not understand the charges.  We are happy to assist you. Please call 207-361-3669 or toll free, 877-727-9691, Monday-Friday 8am-4:30pm.


I need help paying my bill. What can I do?  Call our Financial Assistance office at 207-351-2398, or 207-351-2389 Monday-Friday 8am-4:30pm.


How do I obtain an application for your Financial Assistance Programs?  Staff are available to talk to you about financial assistance programs at York Hospital. Please call our Financial Assistance office at 207-351-2398, Monday-Friday 8am-4:30pm.

You can download the application here.

Simply print out the application, fill it out and send it back to us (via the contact information on the cover) and we will call you if we have any questions and to let you know if you qualify.

 

 

What are the changes to the Financial Assistance at York Hospital beginning July 2014?  If you currently receive financial assistance from the York Hospital Financial Assistance Program, your application will expire as of June 30, 2014.  If or when you incur a new balance owed to York Hospital after July 1, 2014 you will be required to submit a new application to qualify for the York Hospital Financial Assistance Program at that time. You will be required to update your household income every 6 months.  These changes allow us to ensure that we are able to provide medical services to those in our community in need and review applications in a timely fashion.



Why am I receiving two bills for visiting my physician's office? York Hospital's physician offices have transitioned to become departments or provider based clinics of the hospital. Under Medicare, if a physician office meets specific regulations the hospital can classify the physician practice as a provider based clinic. Because of this, you will receive two Medicare Summary notices, one from Medicare Part A and one from Medicare Part B. On your statement, you will see both a provider charge and a clinic charge. The clinic charge, or Medicare Part A services, will cover expenses such as nursing and support staff, as well as any medical or technical supplies or equipment and the use of the room. Services, treatments or procedures provided by your doctor or practitioner will be classified as provider charges under Medicare Part B.

 

What's the best way for me to pay my hospital bills?  When making medical payment decisions, make sure you know:

  •     the total costs
  •     what your insurance will cover
  •     what you will have to pay out-of-pocket
  •     what method of payment the hospital accepts
  •     if you or your hospital physician's office staff will be completing insurance forms

What is a deductible? A-co-payment?  A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.  A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.

  • For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
  • Once you have this information, there is a number of ways for paying your bill:
  • If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
  • In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.
  • Make sure that you understand what the hospital requires and what payment options you have.

Who is responsible for paying my bill?  The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid.  If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

What other bill(s) will I receive?  In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.

Why am I getting calls from Balanced Healthcare Receivables?
York Hospital contracts with Balanced Healthcare Receivables (BHR) as a professional third party debt collection agency.  You may receive calls from them on our behalf and as our agent if your bill is delinquent and unpaid.   As a hospital vendor, BHR follows all privacy laws to protect your medical information. Their toll free number is 866-460-2471 or you can pay your bill on line at www.bhrllc.com/payonline





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