Billing and Insurance
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Health Exchange/Marketplace News
Click here for more information about the Affordable Health Care Act and Maine's healthcare marketplace.
Make an appointment to sign up for Maine Community Health Options Health Insurance Marketplace plans
York Hospital is happy to announce that Beth O’Hara-Miklavic, Outreach and Education Specialist with Maine Community Health Options will be onsite at York Hospital every Wednesday through open enrollment to meet one-on-one with community members who have questions or need assistance signing up with one of MCHO's Health Insurance Marketplace plans. In addition, she will offer appointments at York Hospital in Wells for added convenience.
MCHO is a nonprofit, Maine based consumer operated and oriented health plan whose products feature a range of benefit plan designs and a comprehensive, statewide network of health care providers that includes York Hospital. If you choose this plan, coverage includes care at York Hospital and with our network of physicians.
Please contact York Hospital's Friendraising office to sign up for your free appointment, at 207-351-2385 or e-mail firstname.lastname@example.org. Open enrollment for the new Health Insurance Marketplace plans is March 31, 2014. Make your appointment today! For more information about the MCHO plans, visit their website here.
Frequently asked Questions When will I receive my hospital bill? If you have insurance, the bill is sent to them for payment first. After they pay their portion of the bill (which can take 60-90 days - sometimes 120), you will then receive a bill for the portion you owe. If you do not have insurance, you will receive your bill generally 10-15 days after service is rendered.
When is payment due? Payment is due within 30 days.
How do I receive an itemization of my bill? We are happy to provide you with an itemization of your bill. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.
Does the hospital accept credit card payments? Yes, we accept MasterCard, Visa, American Express, and Discover. If you would like to pay by credit card please call 877-727-9691.
What if I can't pay in full by the due date? Are payment plans available? Yes, we are happy to talk to you about payment plans. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.
If I am on a payment plan, what do I do if I receive another bill for another date of service? If you are on a payment plan and you receive another bill for another date of service you will need to contact us at 207-361-3669 or toll free, 877-727-9691, to add that bill to your payment plan.
What address do I send payment to? Make checks payable to York Hospital and send to:
York Hospital Billing Office
P.O. Box 16005
Lewiston, Maine 34243-9582
Does York Hospital accept online payments? Yes, we accept online payments through your bank, and we also have a secure online payment option available. Visit this link: https://yorkhospital.patientcompass.com/hc/sp/york/guarantor
I have received a copy of my bill but do not understand the charges. We are happy to assist you. Please call 207-361-3669 or toll free, 877-727-9691, Monday-Friday 8am-4:30pm.
I need help paying my bill. What can I do? Call our Financial Assistance office at 207-351-2398, or 207-351-2389 Monday-Friday 8am-4:30pm.
How do I obtain an application for your Financial Assistance Programs? Staff are available to talk to you about financial assistance programs at York Hospital. Please call our Financial Assistance office at 207-351-2398, Monday-Friday 8am-4:30pm.
You can download the application here.
Simply print out the application, fill it out and send it back to us (via the contact information on the cover) and we will call you if we have any questions and to let you know if you qualify.
Why am I receiving two bills for visiting my physician's office? York Hospital's physician offices have transitioned to become departments or provider based clinics of the hospital. Under Medicare, if a physician office meets specific regulations the hospital can classify the physician practice as a provider based clinic. Because of this, you will receive two Medicare Summary notices, one from Medicare Part A and one from Medicare Part B. On your statement, you will see both a provider charge and a clinic charge. The clinic charge, or Medicare Part A services, will cover expenses such as nursing and support staff, as well as any medical or technical supplies or equipment and the use of the room. Services, treatments or procedures provided by your doctor or practitioner will be classified as provider charges under Medicare Part B.
What's the best way for me to pay my hospital bills? When making medical payment decisions, make sure you know:
- the total costs
- what your insurance will cover
- what you will have to pay out-of-pocket
- what method of payment the hospital accepts
- if you or your hospital physician's office staff will be completing insurance forms
What is a deductible? A-co-payment? A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500. A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.
- For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
- Once you have this information, there is a number of ways for paying your bill:
- If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
- In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.
- Make sure that you understand what the hospital requires and what payment options you have.
Who is responsible for paying my bill? The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.
What other bill(s) will I receive? In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.
Why am I getting calls from Balanced Healthcare Receivables?
York Hospital contracts with Balanced Healthcare Receivables (BHR) as a professional third party debt collection agency. You may receive calls from them on our behalf and as our agent if your bill is delinquent and unpaid. As a hospital vendor, BHR follows all privacy laws to protect your medical information. Their toll free number is 866-460-2471 or you can pay your bill on line at www.bhrllc.com/payonline.