For the third consecutive year, Healthgrades® has recognized York Hospital to be among the top 15% of hospitals in the U.S. for Outstanding Patient Experience™. The 2022 award was conferred following Healthgrades’ evaluation of 3,173 hospitals who submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS) between January and December of 2020.
“As we continue to care for our patients during these challenging times, earning the trust needed to create positive patient experiences is even more important. That’s why this year’s Healthgrades® Outstanding Patient Experience™ award is particularly meaningful. It confirms that our caregivers continue to be there for patients and their loved ones, providing patient-centered, memorable and personalized care, that truly makes a difference,” said York Hospital President & CEO Dr. Patrick Taylor. “Being recognized for compassionate and exceptional interactions is a great compliment, and I could not be more proud of our hard-working caregivers and their dedicated service.”
York Hospital was among 399 hospitals who outperformed their peers, to achieve this distinction. The recognition is based on certain patient experience measures data collected from Healthgrades’® own survey. The questions focus on the patients’ perspectives of the care they received while in the hospital, and ranged from their overall experience, to more specific concerns; cleanliness and noise levels; provider communication; responsiveness to patient needs; and post-discharge information and care instructions. The measures also include whether the patient would recommend the hospital to friends or family.
To learn more, contact the Community Relations Office at 207-351-2385 or [email protected].