For the fourth consecutive year, Healthgrades® has recognized York Hospital to be among the top 15% of hospitals in the U.S. for Outstanding Patient Experience™. The 2023 award was conferred following Healthgrades’ evaluation of 3,138 hospitals.
“There is no doubt that these are trying times for patients. The health care landscape has changed dramatically during the past several years. Patients are looking to their providers for direction now more than ever before, and this year’s Healthgrades® Outstanding Patient Experience™ award is more relevant than it has ever been,” said York Hospital President & CEO Dr. Patrick Taylor. “It serves as validation of our caregivers’ compassion and dedicated service to the patients in their care. Providing the highest quality, leading care in our communities is the focus of York Hospital’s mission. Being recognized as a trusted health care partner for our patients and their families is an honor. I am proud of our caregivers for this exceptional achievement.”
York Hospital was among 419 hospitals who outperformed their peers to earn this distinction. The recognition is based on certain patient experience measures data collected from Healthgrades’® own survey. The questions focus on the patients’ perspectives of the care they received while in the hospital and range from their overall experience to more specific concerns; provider and nurse communication; cleanliness and noise levels; responsiveness of all staff to patient needs; and post-discharge information, medication information and care transition. The measures also include whether the patient would recommend the hospital to friends or family.
If you have questions, please contact the Community Relations Office at (207) 351-2385 or [email protected].