We value our patients' rights. With loving-kindness, we devote ourselves to others. We respectfully care for each individual without imposing our judgments. We offer love, empathy, understanding and nurturing. We are grateful for the privilege of helping others. In loving-kindness we are determined to value your rights as a patient in our care:
- We will embrace you with dignity, respect and compassion.
You shall be treated with consideration, respect, and full recognition of your dignity and individuality, including privacy in treatment and personal care and including being informed of the name, licensure status, and staff position of all those with whom you have contact. You have the right to have your pain managed and supported. If you have a medical emergency or are in labor, you have the right to receive, within the capabilities of this facility: an appropriate medical screening examination; necessary stabilizing treatment (including treatment for an unborn child) and, if necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance and are not entitled to Medicare or Medicaid.
- We will listen, love and laugh with our hearts.
You or your representative have the right to make informed decisions regarding the plan of care. Your rights include being informed of your health status and being involved in the care and treatment planning and being able to request or refuse treatment. This right must not be constructed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate. You have the right to request advance directives and/or expect that advance directives will be honored when applicable.
- We will honor the privilege of being present in others life journeys.
You shall not be denied appropriate care on the basis of race, religion, color, national origin, sex, age, disability, marital status, or source of payment, nor shall any such care be denied on account of your sexual orientation. You shall be ensured confidential treatment of all information contained in your personal and clinical record, and your written consent shall be required for the release of information to anyone not otherwise authorized by law to receive it.
- We will give unselfishly.
You have the right to full information and counseling on the availability of financial aid for care rendered if requested.
- We will smile, touch and embrace warmly.
You have the right to receive care in a safe setting free from all forms of abuse, neglect and harassment. You have the right to be free from restraint or seclusion of any form imposed as a means of coercion, discipline, convenience or retaliation by staff. Restraint or seclusion may only be imposed to ensure your immediate physical safety, or that of a staff member, and/or others and must be discontinued at the earliest possible time.
- We will be kind, honest and genuine.
Medical information contained in the medical records shall be deemed your property. You shall be entitled to a copy of such records upon request. You also have the right to add an addendum to the medical record if you do not agree with the information contained in the record. You may voice grievances and recommend changes in policies and services to facility staff or outside representatives free from restraint, interference, coercion, discrimination, or reprisal.
- We will show thankfulness and appreciation to others.
You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital. You or your support person(s) must be informed of your visitation rights.
- We will make opportunities to create joy and happiness.
We are committed to providing the best care possible. If you have any concerns about your care, please do not hesitate to let us know. Leaders for the various services are available as is Jud Knox, Hospital President.
Please call the Care Access Center for further information at (207) 363-4321 or dial “0” on any in-house phone.