York Hospital is pleased to announce that it has just received a five-star rating from the Centers for Medicare and Medicaid Services (CMS) for Overall Patient Experiences. CMS uses a five-star quality rating system to measure the experiences Medicare beneficiaries have with their health plan and health care system. Ratings are based on a scale of one to five stars, with five being the highest. Out of more than 3,400 hospitals nationwide to receive star ratings in July, only 266 hospitals (less than 8%) received five stars, and York Hospital was one of only three in Maine to be recognized with five stars.

Earlier in 2020, York Hospital also received a five-star rating from CMS for Overall Hospital Quality. Out of 4,500 hospitals nationwide to receive star ratings, less than 10%—only 407 hospitals—received five stars.

CMS’ overall patient experience summary ratings are distinct from overall quality ratings and use criteria from 10 different Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey topics. York Hospital Interim CEO Robin LaBonte states: “York Hospital is proud to have earned a five-star rating in both of these critically important performance areas. We would like to thank all of our providers and caregivers who have made these achievements possible.”

Chief Medical Officer Dr. Jennifer Cutts adds: “As a community hospital, York Hospital is not only committed to providing healthcare locally, but we are committed to providing that care with loving kindness and excellence in safety and quality. We are open. We are safe. We are here for you.


To learn more about CMS Star Ratings, visit their Hospital Compare tool.